At Eleatherchaps.com, we are committed to providing high-quality leather products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, unworn, and in original condition
  • All original tags, packaging, and accessories must be included
  • The item must not show signs of wear, damage, or alteration
  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

  • Custom-made or personalized products
  • Clearance or final sale items (if marked non-returnable)
  • Used, worn, or damaged items not caused by our error

Exchanges

We offer exchanges within 14 days of delivery for eligible items.

  • Exchanges are subject to product availability
  • If the requested replacement is unavailable, a refund may be issued instead
  • Customers are responsible for return shipping costs unless the item received was defective or incorrect

To request an exchange, please contact our support team before sending the item back.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method
  • Processing time: 5–7 business days after approval (depending on your payment provider)
  • Shipping charges are non-refundable, unless the return is due to our mistake (wrong or defective item)

If your refund is delayed, please check with your bank or payment provider before contacting us.

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery with photos and order details. We will arrange a replacement or full refund at no additional cost to you.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service as we are not responsible for lost returns
  • Return shipping fees are non-refundable

Return instructions and address will be provided after contacting customer support.

Request a Return or Exchange Process

  1. Initiate Return: To start a return, please contact us at Eleatherchaps@gmail.com or via WhatsApp at +44 7360 507325. Provide your order number and the reason for the return.
  2. Prepare Your Return: Ensure that the items are in their original condition and packaging.
  3. Ship the Item Back: Once the return is approved, you will get instructions on how to send the item back to us.

Inspection & Refund: After we receive and inspect the returned item, we will process your refund. This usually takes about 5–7 business days. Refunds are made via the original payment method.

How to Request a Return or Refund

To initiate a return or refund request:

Email us at: Eleatherchaps@gmail.com
Include the following details:
Full name
Order number
Email used at checkout
Reason for return/refund
Clear photos showing the defect or issue (if applicable)
Our support team will respond within 48 business hours with approval and return instructions.

Note: Returns sent without approval will not be accepted or processed.

Policy Updates

Elite Chaps reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with the updated effective date.